Thank you for choosing nutribowl.kitchen. We value your trust and strive to deliver healthy and nutritious meals right to your doorstep.
Please read our Refund Policy carefully before subscribing or placing an order through www.nutribowlkitchen.in or our mobile application.
1. Prepaid Orders
All meal plans and subscriptions offered by nutribowl.kitchen are 100% prepaid.
We begin preparing your meals immediately after your order is confirmed; therefore, we do not offer any refunds once payment is completed.
2. No Refund Policy
- Payments made for 7-day trial or monthly subscriptions are non-refundable, even if the subscription is cancelled before the end of the period.
- Once your order or subscription has started, you will not be eligible for any refund, full or partial.
- Refunds are not applicable for:
- Change of mind or taste preference
- Missed deliveries due to customer unavailability
- Delays caused by traffic, weather, or other external factors
- Food dissatisfaction (unless verified quality issues are confirmed by us)
3. Subscription Cancellations
- You may cancel your subscription anytime, but cancellation will only stop future deliveries after the current subscription period ends.
- No refunds or partial credits will be issued for unused days or cancelled subscriptions.
4. Payment Failures or Duplicates
Refunds will only be processed in the following cases:
- Payment was deducted but the order/subscription was not confirmed.
- Duplicate payment made for the same order.
In such cases:
- Please contact us at support@nutribowlkitchen.in within 48 hours of the transaction.
- Refunds (if approved) will be processed within 7–10 business days to the original payment method.
5. Quality or Delivery Issues
If you receive an incorrect or damaged meal:
- Report the issue immediately (within 2 hours of delivery) via email at support@nutribowlkitchen.in or through our app support section.
- Our team will verify the claim and may offer a replacement or service credit at our sole discretion.
- Refunds are not provided, even in such cases.
6. Third-Party Payment Processors
Payments made through Razorpay, Paytm, Stripe, or any other third-party gateway are subject to their processing terms and timelines.
nutribowl.kitchen is not responsible for delays caused by these third parties.
7. Policy Updates
We may revise or update this Refund Policy at any time. The updated version will be available on our website, and your continued use of our services constitutes acceptance of any changes.
8. Contact Us
For any refund or payment-related queries, please contact us at:
📧 Email: support@nutribowlkitchen.in
🌐 Website: www.nutribowlkitchen.in